I'm Thor.
A hands-on design lead
18 years of experience designing user-centric solutions for diverse consumer and enterprise products and platforms, consistently exceeding user satisfaction and business goals.
Transformed Google/Fitbit's next-generation Heart Health, achieving 84% CSAT and 86% ease-of-use scores; executed the health data sharing component of the identity migration, contributing to the migration of over 8 million accounts within six months.
Scaled Amazon Care's nationwide virtual healthcare experience.
Built Adobe AI Automated Tasks from scratch; integrated and modularized customer support experiences across three product clouds; shortened enterprise and SMB customer license deployment time by 96%.
Mobilized Rhumbix construction solution, shortening foreman's daily time card process to 5 minutes.
Founded, built, and shipped the Cubefree app at Citrix.
Coached and promoted three designers within a year; consistently rated as an 80%+ favorable manager in employee surveys at Adobe.
I strategically leverage deep user insights and emerging technologies to design transformative digital experiences that address evolving user needs and drive meaningful business impact.
Service Quick Access
Designing a quick access experience for common used services for Amazon Care users on iOS and Android mobile apps
2021, Amazon care
Meridian Behavioral Health
Meridian daily lifecycle and health preserving activities
2020 — 2021, personal project
First Mile for Business Administration
A design initiative guided different personas through the Adobe product license deployment journey across multiple surfaces. The solution framework covered the initial setup process and extended itself to be an ongoing contextual guidance standard
2018 — 2020, Adobe
Creative Cloud Automated Task
A design innovation utilizing AI technology and scripts to automate repetitive manual production works for creatives, building an app with AI services from 0 to 1
2018 — 2020, Adobe
Modernized Timekeeping
Taking Design Thinking approach to solve a decade-old problem in the construction industry by designing a mobile app matching users' mental model and diverse workflows
2016 Oct. — 2017 Mar. Rhumbix
Construction Ecosystem
Physicalizing personas and scenarios in the construction industry by building a LEGO model
2016 & 2017, Rhumbix
Designing Leadership and Management
Strategy and tactics as a first-time design manager
2018, Adobe
WHAT PEOPLE ARE SAYING
“He is an effective leader. Thor’s A+ talents include transforming creative thoughts into actionable, organized details; managing team and process efficiently; balancing long-term vision with short-term deliverables; turning complex user needs into simple solutions; and identifying work that is needed and just doing it without being asked.”
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“He has a real knack for researching and visualizing complex ideas.”
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“Thor’s willingness to embrace ambiguity, deeply understand customer problems and our underlying technologies helped him to build credibility with everyone he worked with.”
Besides Work...
Side projects
Photography
Amateur landscape and portrait photography. Passionate about culture, performance art, city and nature landscape, and finding love in nature
Wine Tasting
Tasting wine and sharing knowledge with fellow oenophiles
Triathlon & Charity
2012 Lavaman Triathlon, Team in Training fundraising event for Leukemia & Lymphoma Society
Scuba Diving
My favorite outdoor activity in the beautiful Formosa/Taiwan ocean
I design experiences for those in need, opening possibilities for our shared future,
across generations.
